Job Description

Job Description

Job Description

Description:

IT Support Specialist

Innovate32 | Nashville, TN 

About Innovate32

Innovate32 is a rapidly scaling dental support organization (DSO), growing from 45 to 150+ locations across the U.S. We're building a modern, agile IT organization to support a complex, cloud-forward infrastructure serving thousands of clinical and administrative users nationwide.

The Opportunity

We're seeking an energetic IT Support Specialist to serve as our boots-on-the-ground presence in Nashville while supporting our broader organization remotely. This is a high-growth opportunity for someone early in their IT career who understands that the real compensation is experience — you'll work directly with our CTO and systems team to troubleshoot, support, and help scale infrastructure across a health-tech environment, gaining hands-on exposure to cloud platforms (Azure, Google Workspace, Databricks), security frameworks (Entra ID, ESET, Avanan), and vendor management in a real-world, high-stakes setting.

Key Responsibilities

•Nashville Clinic Support (On-Site): Serve as the on-site IT liaison for Innovate32 dental clinics in the Nashville area; partner with internal Systems Admins to resolve hardware, network, and access issues in real time.

•Organization-Wide Support (Remote): Provide Level 1/2 remote support across Innovate32's broader clinic network, coordinating with managed service providers as needed.

•Learning & Execution: Work on tickets, documentation, and projects assigned by IT leadership; ask questions, seek feedback, and build your technical foundation.

•Vendor Coordination: Assist with vendor escalations, equipment deployments, and day-to-day operational IT tasks.

•Operational Flexibility: Move fluidly between remote and on-site work as priorities shift. Roughly 80% of the role is remote, but your Nashville presence is essential for clinic operations and team cohesion.

  Required Qualifications

•Technical foundation or demonstrated technical acumen (certifications like CompTIA A+, Security+, or equivalent exposure preferred, but not required if you can show aptitude)

•Ability to follow direction, learn quickly, and ask clarifying questions

•Comfort troubleshooting hardware, basic networking, and Windows/cloud-based systems

•Strong communication skills, including the ability to explain technical issues to non-technical clinicians

•Reliable, self-directed approach to remote work

•Enthusiasm for healthcare IT and willingness to learn compliance frameworks (HIPAA, etc.)

Nice to Have

•Exposure to Azure, Google Workspace, or IT service management tools (ticketing, knowledge bases)

•Experience in agile or fast-moving startup environments

•Background in healthcare, dental practice management, or support roles

What You'll Gain

•Hands-on scaling experience: Contribute to a real-world platform growing from 45 to 150+ locations

•Modern tech stack: Learn cloud-first infrastructure, security hardening, and vendor governance in a DSO environment

•Direct mentorship: Work closely with the CTO and systems team — no layers of indirection

•Agile mindset: Operate in a fast-moving, evolving environment where you'll own problems and develop solutions

•Career acceleration: Build resume-worthy skills at a high-growth company backed by a leading private equity firm

Compensation & Benefits

•Competitive salary within range

•Health insurance, 401(k), and standard benefits

•Remote-first flexibility, with a fixed cadence of Nashville clinic visits

•Professional development budget for certifications and training

•Opportunity to grow into more advanced IT roles as the organization scales

Innovate32 is an equal opportunity employer.

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