Job Description

Job Summary

The Starbucks Barista provides prompt, friendly, and consistent service to guests while preparing high-quality beverages and food items in accordance with Starbucks and Rock City Enterprises standards. This role helps maintain a clean, safe, and welcoming café environment while delivering an exceptional guest experience.

The Starbucks Barista supports daily café operations, including beverage preparation, food service, cash handling, and maintaining operational standards, while contributing to a positive and team-oriented work environment.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Service & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model appropriate guest and partner interactions at all times.
• Create a welcoming and positive café experience for all guests.

Beverage & Food Preparation

• Prepare and present beverages, whole bean products, and food items according to Starbucks recipes and quality standards.
• Maintain consistency, accuracy, and speed in beverage preparation.

Operations & Cash Handling

• Perform opening and closing procedures as assigned.
• Operate the cash register and Point-of-Sale (POS) system accurately.
• Restock supplies and ingredients as needed to ensure smooth daily operations.

Cleanliness & Safety

• Maintain a clean and organized workspace, including bar, back-of-house, and seating areas.
• Follow all health, safety, and sanitation guidelines.
• Adhere to Starbucks and Rock City Enterprises safety, security, and cash handling procedures.

Teamwork & Compliance

• Work collaboratively with team members to support efficient operations.
• Follow Starbucks and Rock City Enterprises employment policies and procedures.
• Perform other duties as assigned by management.

Qualifications

Education & Experience

• Previous barista or food service experience preferred but not required.

Knowledge & Skills

• Friendly, kind personality with a strong desire to contribute to a team-oriented environment.
• Ability to present a professional, engaging, and polite image to guests and partners.
• Effective communication skills in one-on-one and small group settings.
• Ability to read and understand training materials and operational procedures.
• Ability to work effectively in a fast-paced environment.
• Strong basic math skills for handling money and processing transactions accurately.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift/move up to 20 pounds.
• Flexible schedule availability, including nights, weekends, holidays, and special events

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence

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