Job Description

Surgery Scheduler

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Scheduler provides accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes.

Essential Functions:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodations.

• Schedules surgery procedures using OncoEMR.
• Answers the phones in a professional and courteous manner.
• Completes daily surgical schedule.
• Assures appropriate coordination with other hospital departments when special surgical needs occur.
• Publishes an accurate daily call list and forwards to staffing department

Surgery

• Sending Orders to NMS to obtain auth.
• Calls patient provides surgery/ pre-op /post op instructions.
• Once the authorization is obtained NMS notifies coordinator and will coordinate with hospital for surgery date.
• Coordinate and assist the surgeon.
• Adds to surgery calendar.
• Calls patient with the date of surgery and schedule their post op appt.

Radiology

• Receives the orders from the Provider.
• Sends to NMS for Auth approval.
• NMS send back when approved or denied.
• Fax orders and auth to imaging center.
• Call patients to provide imaging center information.

Admin Support / Patient Care Coordinator

• Schedule, reschedule, and confirm patient appointments, including consultations, follow-up visits, and etc.
• Register patients and accurately verify demographic, insurance, and guarantor information in the electronic medical record (EMR).
• Obtain insurance authorizations and referrals and directed and communicate authorization status to patients and clinical staff.
• Answer and route incoming telephone calls, respond to patient inquiries, and document communication in the EMR system.
• Prepare patient charts and ensure required medical records, test results, referrals, and physician orders are available prior to appointments.
• Assist with patient check-in and check-out, appointment scheduling, collection of co-payments, and distribution of patient education materials.
• Perform other duties as assigned.

Key Competencies:

• Knowledge of computer/telephone support, preferably in the healthcare industry.
• Strong customer service background, preferably in a healthcare setting.
• Excellent written and verbal communication skills.
• Competence with computer processing functions and other standard office equipment
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to manage and prioritize multiple tasks.
• Ability to resolve customer issues calmly and professionally with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Strong organizational skills.

Additional Requirements:

• Require to travel between Century City and Glendale.
• Must be able to work onsite - Monday through Friday during business hours (8:00 a.m. to 5:00 p.m. - hours may vary)
• Able to travel to other satellite clinics when necessary.
• Great Customer Service Skills.
• Previous Oncology/Hematology experience preferred.

Salary Transparency:

• Exact compensation may vary based on skills, education, certifications, experience, and location.
• Base Salary Range: $21.00 to $28.00 per hour.

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